Our Products > Ready-2-Go Link Service

	Forward your Singapore calls to your overseas phone number
Singapore Mobile Number				Overseas Phone Number
	You forward your calls to our system (by diverting your calls to a Singapore number we provide)		We'll forward all your calls to your overseas number.

Find out how much you SAVE by clicking here!

The Link Service is available in units of S$15 or S$100 (the latter will entitle you to S$15 of FREE credit). If you've already made up your mind,

Terms and Conditions Apply.

What would like to find out more on?
Please Choose ... Activate A New Account Forward Your Calls Cancel Your Call Diversion Top-Up An Account (For Existing Customers) Check Your Balance

Note:
(1) (New users) After making your purchase, refer here for instructions to "Activate A New Account" and to "Forward Your Calls"

(2) (Users with existing accounts) Follow the instructions here to "Top Up An Account"

Activate A New Account:
Step 1: Get your Activation Code from your Link Card Note: You can only use your Activation Code to activate a new account OR to top-up an existing account.		The back of your Link Card
Step 2: SMS "act [Activation Code]" to +65 82289918 to activate a new account
You will receive an SMS with your: 1. Personal Link Number [PLN] and 2. PIN

To Top-Up An Account (For Existing Users):
Step 1: Get your Activation Code from your Link Card Note: You can only use your Activation Code to activate a new account OR to top-up an existing account.
Step 2: add [PLN] [PIN] [Activation Code] to +65 82289918 (e.g. if your PLN is 60000000 and PIN is 000000, SMS "add 60000000 000000 00000000)"
You will receive an SMS when your account has been successfully topped up.

To Forward Your Calls (prior to leaving Singapore):
Step 1: Forward your Singapore calls to our system (by diverting it to your PLN). Dial **21*[PLN]# from your Singapore number. (e.g. If your PLN is 60000000, dial **21*60000000# and send)
Step 2: Register your overseas phone number with us EITHER: • By calling +65 65181999 and following the automated voice instructions, OR • By SMS (to +65 82289918): "link [PLN] [PIN] [your overseas phone number, country code + area code + phone number]" e.g. link 60000000 000000 61406000000 to divert your calls to an Australia mobile number etc. Note: Please do not enter "0" or "+" before the country code for your overseas phone number To test, call your own Singapore mobile number (with another phone). If you hear an overseas operator announcement, then your call has been correctly diverted. Cancel your divert and repeat ONLY Step 1 before leaving Singapore. Need help? If you've purchased a prepaid SIM card from us and need help to obtain the full foreign phone number, please select: Please Choose ... Australia - Just Mobile China - China Unicom Hong Kong - China Mobile Peoples Malaysia - Celcom Philippines - Smart Thailand - TrueMove UK - Nomi Mobile USA - Red Pocket Mobile The country code for Australia is 61. For example, if the number you see on the SIM pack is 0406 000000, your full foreign phone number is 61 406 000000 The country code for China is 86. For example, if your number is 130 00000000, your full foreign phone number is 86 130 00000000 The country code for Hong Kong is 852. For example, if the number you see on the SIM pack is 852 00000000, your full foreign phone number is 852 00000000 The country code for Malaysia is 60. For example, if the number you see on the SIM pack is 013 0000000, your full foreign phone number is 60 13 0000000 The country code for Philippines is 63. For example, if the number you see on the SIM pack is 90 00000000, your full foreign phone number is 63 90 00000000 The country code for Thailand is 66. For example, if the number you see on the SIM pack is 089 0000000, your full foreign phone number is 66 89 0000000 The country code for the UK is 44. For example, if the number you see on the SIM pack is 0750 0000000, your full foreign phone number is 44 750 0000000 The country code for USA is 1. For example, if your number is 714 0000000, your full foreign phone number is 1 714 0000000

To Cancel Your Call Diversion (When You Return To Singapore):
• Dial ##21# from your Singapore number.

To Check Your Balance:
Step 1: SMS "bal [PLN] [PIN]" to +65 82289918 (e.g. if your PLN is 60000000 and PIN is 000000, SMS "bal 60000000 000000")
You will receive an SMS informing you of your account balance.

Though we have tried our best to answer any queries you might have on our products and services on our website, you might still not have found the answer that you are looking for.

As such, we have consolidated a list of Frequently Asked Questions for your perusal. If you may require any further assistance, please contact us with your query.

•	What is the Link Service (which I found in my Ready-2-Go Travel Kit)? Can I use the Link Service to top-up the credit on the prepaid SIM card? When you use a local SIM card of your destination whilst overseas, this normally means that friends who don’t have your overseas number cannot find you. The Link Service resolves that. It is an international call forwarding service, which lets you forward your Singapore calls to your overseas number, so you always stay contactable. However, do note that the Link Service and the prepaid SIM card we distribute are two separate products. As such, you cannot use your Link Service credits to top-up the credit of the prepaid SIM card.
•	Are my SMS also forwarded? The Link Service only forwards your calls and not your SMSes, which will continue to be received on your Singapore number. It is free to receive your incoming SMS on your Singapore number when you’re overseas, thus there’s no point for us to forward your SMS and charge you for it since our solution is to get you the optimal savings. What you may wish to do is to occasionally plug in their Singapore SIM card to download your SMS into your phone, which you can then reply to with your overseas number to save on roaming.
•	How are forwarded calls to an overseas number charged? Would I also need to pay IDD call rates to my Singapore operator? Forwarding your calls can save you up to 98% versus normal roaming rates you may otherwise pay when you're overseas. Forwarded calls are charged as follows: 1. Your Singapore Operator - Your Singapore operator will NOT charge you any IDD call charges for diverting your calls nor would there be any roaming charges. However, since you’d need to forward your calls to our system (i.e. to a local Singapore number - your Personal Link Number / PLN), this would be charged as a LOCAL CALL. If you have free outgoing minutes in your monthly call package, this would be FREE, else the general market rate is S$0.16 (subject to change). 2. Our Charges - Once your calls get forwarded to our system, we’d forward it to your designated overseas number at the prevailing Link Service rates. Charges will be deducted from the prepaid credit in your account. Click on the "Rates" tab above for the latest rates. Minimum charge per call is 30 seconds and billing is in 6-seconds increment. 3. The Overseas Operator - When you answer a call on your overseas number, check if incoming calls with the overseas operator are free. This will be dependent on the different phone packages out in the market. Example: Here's the cost breakdown when you forward your calls to HK China Mobile Peoples number while you’re in HK: Component 1 (assuming S$0.16) + Component 2 (S$0.15) + Component 3 (S$0.02) Total = S$0.33 vs. Incoming roaming charge of a leading Singapore Local Operator = $1.36 THAT'S A SAVING OF 76% ON YOUR ROAMING COSTS!
•	Would I still see a caller display for a forwarded call? Sorry, you would not see a caller display on your overseas number when you get a forwarded call.
•	Are there any other costs to using the Link Service? In addition to the Link Service calling charges, all accounts are maintained free of charge for the first 7 days and thereafter, a monthly maintenance fee of $3 is chargeable. This is essentially the rental fee for your Personal Link Number (PLN), a local Singapore phone number essential to carry out the call forwarding. Important Notice: Following increased cost from our wholesale carriers and data centres, the monthly maintenance fee for Link Service accounts will be revised to S$5 from 1 Dec 2011.
•	When does my Link Service account expire? The S$15 Link Service account expires 60 days from the date it was first activated or when it runs out of credit, whichever is the earlier. The S$100 Link Service account (which also comes with S$15 of free credit) has a validity period of 360 days. To extend this, simply top-up your account. Every additional S$15 reloaded to the account will extend the validity period of the account by 60 days and S$100 top-up by 360 days (up to a maximum of 720 days). Back to top ^
•	How do I get the Link Service? The Link Service is available for sale individually in units of S$15 or as part of the Ready-2-Go (Prepaid SIM Card) Travel Kit. Each card comes pre-loaded with S$15 of Link Service credits, which you can use to EITHER activate a new account OR to top-up an existing Link Service account. Get this at any of our retailers across Singapore or click here to . For regular travellers, you can opt for the S$100 VIP kit instead, which will entitle you to S$100 + S$15 FREE Link Service credits and an account validity period of 360 days. Available only online. Click here to .
•	What's a PLN? The PLN (or the Personal Link Number) is a local Singapore number which you'll receive after you’ve activated a new account with us (as per the instructions). To use our Link Service to forward your calls, you would need to have your PLN and PIN available. Click on the "Instructions" tab above to find out how to forward your calls.
•	I wish to change my PIN. How can I do that? We're sorry, but that service is currently not available.
•	I've messaged my activation code to +65 82289918 but have not received my PLN and PIN. What should I do now? If you've not received our SMS response after your first attempt, please turn on and off your phone and try again. Call us at +65 62355033 if you need assistance (or e-mail info@trusling.com during non-working hours). Back to top ^
•	I've just received my PLN and PIN. What do I do now? Once you've received your PLN and PIN, you'll be able to forward your calls to the overseas number of your choice. This can be done in 2 simple steps: - Call our automated system at +65 65181999 to register your overseas phone number - Just before leaving Singapore, activate the call forwarding by dialling **21*[PLN]# (from the Singapore number you wish to have diverted). This will forward all your calls to our system, which will then forward calls to your overseas number.
•	I am now overseas and did not not forward my Singapore calls to my overseas number when I was in Singapore. Can I do it now? You can forward your Singapore calls to your overseas number with our given instructions even when you're overseas. However, if your Singapore operator does not have good data network reception at your destination, it may not always be possible to forward your calls to our system (i.e. the step where you have to dial **21*[your PLN]#) when you’re overseas. As such, we would encourage customers to carry out this step before leaving Singapore. If you're unable to divert your calls via this approach, please contact your respective Singapore mobile operators to request to have your calls manually forwarded to your PLN (a local Singapore phone number).
•	I will be travelling to another overseas destination. How do I forward my calls to my second destination number? After you've already successfully forwarded your calls to (your first) overseas number, you can forward your Singapore calls to another number at your leisure. As you recall, the steps to forward your calls are as follows: (1) call +65 65181999 to register your overseas phone number (2) forward your calls to our system by dialling **21*[your PLN]# Simply repeat step 1 and enter your new overseas number to forward your calls to this new number. Our system will now forward your calls to this new number.
•	How do I find out the available credit on my Link Service account? To find out your balance, simply SMS the following to +65 82289918: bal [your PLN] [your PIN]
•	How can I retrieve my call records? As the Link Service is a prepaid service, call records statementing is not provided. However, if you do wish to retrieve a copy of your statement, you may do so by sending a request to info@trusling.com. Please note that there will be a handling fee of S$10 per request.
•	How would I know if my Link Service account credit is low or has expired? You'll be sent an automated SMS when your account balance falls below SGD3 and another if it falls to SGD0. If your balance falls to SGD0, please ensure that you top-up your account within 3 days if you wish to maintain your PLN, else your account will be expired. Back to top ^
•	How do I cancel my call forwarding? To cancel your call forwarding, simply send ##21# from your Singapore number (which has been forwarded).
•	I've lost my PLN / PIN. What should I do? Please SMS the following to +65 82289918 to retrieve your PLN and PIN: act [your original activation code used] If you suspect that someone else has gained access to your PLN and PIN without your permission, please call our Customer Servicing team at +65 62355033 for assistance.
•	If I do not finish using the credits on my account, can I use the Link Service to divert my calls to another overseas number (when I travel again)? Yes, as long as you still have credits on your account and /or it has not expired, you can continue using your account. Simply: - change your registered overseas number by calling +65 65181999 - dial **21*[your PLN]# from your Singapore number at any time to activate the diversion of your calls to your overseas number. Back to top ^

• If you require any assistance, here's who you can contact:
  

  Provider's e-mail:	info@trusling.com
  Customer Service:	+65 62355033 (operating hours: 9:00am to 6:00pm daily from Mon to Fri (excluding public holidays) - Singapore time)

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